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The Relationship Between Service Quality and Customer Satisfaction in India’s Rural Banking Sector: An Item Analysis and Factor-Specific Approach Mohammad Adil Download Abstract Earlier research has shown that, in today’s highly competitive business world, service quality and satisfaction are central to management concerns for marketing effectiveness and success. This study attempts to determine customerperceived service … Read more

Intertemporal Asset Pricing: Preliminary Evidence from an Emerging Economy Amna Rehman and Nawazish Mirza Download Abstract In this paper, we test a simple Merton-style (1973) intertemporal capital asset pricing model (ICAPM) by allowing for time variations in certain key state variables for a sample of firms listed on the Karachi Stock Exchange. We evaluate the … Read more

The Relationship Between Service Quality and Customer Satisfaction in India’s Rural Banking Sector: An Item Analysis and Factor-Specific Approach Félix Zogning Nguimeya and Gaétan Breton Download Abstract The purpose of this study is to determine if African stock markets have contributed to a better allocation of savings and economic growth in the countries in question. … Read more

A Note on the Information Content of Corporate Dividend Policy Ayesha Khanum Download Abstract This note discusses the significance of the information content of dividends, which is reflected through the market price reactions to a firm’s dividend decisions. Informational asymmetries are the main reason for signaling whereby firm managers are likely to have better information … Read more

The Impact of Dividend Policy on the Relationship Between Institutional Ownership and Stock Price Volatility: Evidence from Pakistan Atif Hussain Download Abstract This study aims to determine the effects of dividend policy on the relationship between institutional ownership and stock price volatility, based on a sample of 36 firms listed on the Karachi Stock Exchange … Read more

Assessing the Impact of Training on Employees’ Performance in Commercial Banks in Urban Lahore Anam Tahir and Sumaira Sajjad Download Abstract Training helps meet specific skill deficits in employees’ performance. Successful organizations and managers realize the importance of human resources; trained human resources are key to maintaining a competitive advantage in today’s constantly changing global … Read more

The Volatility Effect of Single-Stock Futures Trading on the Pakistani Stock Market Adil Awan and Amir Rafique Download Abstract The impact of single-stock futures on spot market volatility is still debated in the finance literature. The aim of this study is to analyze the effect of the introduction of single-stock futures on the volatility of … Read more

Developments in Studies on Cross-Border Mergers and Acquisitions, 1996–2011 Samra Chaudary and Saad Shahid Download Abstract This paper analyzes the methodological and publication trends in the literature on cross-border mergers and acquisitions over three five-year periods,1996–2001, 2001–06, and 2006–11. Based on a selection of 23 journals and a sample of 170 articles, we use advanced … Read more

Evolving Ownership and the Capital Structure Regime in Japan Wali Ullah and Shahzadah Nayyar Jehan Download Abstract This study is an attempt to investigate the implications of changes in ownership structure and control transfer in the Japanese corporate market—a trend attributed mainly to the government’s increasing liberalization policies during the 1990s. Our results show that … Read more

The Effect of PBL and 21st Century Skills on Students’ Creativity and Competitiveness in Private Schools Amina Talat and Hina Fakhar Chaudhry Download Abstract In an environment of slow economic growth where many businesses have failed, one sector that has done exceedingly well is the private education business. This study examines the effect of project-based … Read more